Business Intelligence Systems

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This research includes findings from: * 246 survey completes * 8 attendees CIO focus group * 10 CIO primary research interviews *

BI systems are changing as a result of cloud, open integration via APIs, digital transformation programmes and the rise of mobile. As data and information become more central to all businesses, the insight provided by BI systems has become essential to a broader range of job roles, meaning that the hard-to-use solutions of previous times are no longer acceptable.

In the modern era users expect to be able to drill down into data without having first to learn to write queries or scripts. This democratisation process has led to increased emphasis on the front-end, with a variety of dashboards and other data visualisation tools now an essential part of every modern BI system. Interactive reporting can allow sales managers and others to interrogate data, and geospatial capabilities quickly highlight regions or premises that might be under-or over-performing.

The report examines how Microsoft’s Power BI is disrupting the decade-long dominance of Qlik and Tableau in the arena of self-service analytics, and looks at the many new cloud-first players on the scene.

Offerings from Microsoft, Tableau, Qlik, Salesforce, SAP, Oracle and IBM are analysed in depth, while those vendors with a smaller user base are profiled with details of support, pricing and user opinions included.

This report covers the following areas:

  • How end-users choose and use business intelligence tools in a modern setting, including the most important features to look for and critical functionality.
  • Analysis of key industry trends and challenges, such as the need to deploy multiple solutions and business processes that could affect the choice of tools.
  • Deep dives on the big players in the market – not based on marketing spend, but on actual feedback from UK IT leaders.

Table of contents

Executive Summary

  • Executive Summary
  • Methodology

Business Intelligence Systems

  • Introduction
  • Modern BI
  • BI in business
  • Gaining in importance or losing ground?
  • Appendix

Microsoft Power BI

  • Component parts
  • Pricing
  • Data centres
  • Certifications
  • Support
  • AI capabilities
  • Visualisation tools
  • Adoption
  • Gaining ground or falling back?
  • Resellers
  • Negotiating with Microsoft
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news
  • Appendix

Tableau

  • Pricing
  • Data centres
  • Support
  • AI capabilities
  • Adoption
  • Gaining ground or falling back?
  • Resellers
  • Consultancy
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news
  • Appendix

Qlik

  • Pricing
  • Data centres
  • Support
  • Adoption
  • Gaining ground or falling back?
  • Resellers
  • Consultancy
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news
  • Appendix

Salesforce

  • Pricing
  • Data centres
  • Adoption
  • Gaining ground or falling back?
  • Resellers
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news
  • Appendix

SAP

  • Data centres
  • Certifications
  • Support
  • Pricing
  • Adoption
  • Gaining ground or falling back?
  • Resellers
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news
  • Appendix

Oracle

  • Data centres
  • Certifications
  • Pricing
  • Adoption
  • Gaining ground or falling back?
  • Resellers
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news
  • Appendix

IBM Cognos

  • Data centres
  • Certifications
  • Support
  • Pricing
  • Adoption
  • Gaining ground or falling back?
  • Resellers / partnerships
  • Consultancy
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news
  • Appendix

SAS

  • Support
  • Pricing
  • Adoption
  • Gaining ground or falling back?
  • Resellers / partnerships
  • Positive sentiment
  • Negative sentiment
  • Conclusion
  • In the news

Zoho

  • Data centres
  • Certifications
  • Support
  • Pricing
  • Adoption
  • Gaining in importance or losing ground?
  • Resellers
  • Positive sentiment
  • Conclusion
  • In the news

Sisense

  • Certifications
  • Support
  • Pricing
  • Adoption
  • Gaining in importance or losing ground?
  • Resellers
  • Positive sentiment
  • Conclusion
  • In the news

Other Vendors

  • Tibco
  • Yellowfin
  • Hitachi Pentaho
  • Domo
  • Looker
  • Microstrategy
  • Information Builders
  • Pyramid Analytics:
  • Targit
  • ThoughtSpot
  • GoodData
  • Kognito
  • Logi Analytics
  • Birst

Conclusion

Avoid making costly errors (when making IT investment and implementation decisions)

UK and European research, not USA focused or vendor biased

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