Unified Communications and Collaboration

Become a Delta Member

This research includes findings from: * 265 survey completes * 8 attendees CIO focus group * 8 CIO primary research interviews *

The unified communications and collaboration (UCC) market is robust, mature…and confusing. Constant M&A movement and a wide variety of solutions and vendors paralyse decision makers and obfuscate the real picture.

Through talking to more than 250 UCC end users, Computing Delta has created a comprehensive, independent report on the UK and European market for unified communications. We look at the past and discuss how it is informing the present; what the future will bring; the vendors that are leading, and those that are falling behind. This report will help you to make the best decision on your next vendor, based on both performance and cost related factors.

This report covers the following areas:

  • The history of the UCC marketplace, and how a technology starting with switchboards and rotary phones has led to voice-over-IP and virtual presence today.
  • A clear definition of UCC tools, and examination of how UK IT leaders are using them today – including the common challenges and how CIOs overcome them.
  • How the established players like Microsoft and Cisco stack up against new entrants like Google.

 

Table of contents

UCC Vendor Ratings

  • UCC Vendors
  • UCC Vendor Solutions

Executive Summary

  • Methodology

The UCC Marketplace

  • General trends in UCC
    • Move to SaaS
    • Changing tools
    • Un-unified comms
    • Apps are already legacy
  • Modern UCC
  • Factors in choosing a vendor or solution
  • Vendor awareness
  • Leading vendors
  • Falling vendors
  • What makes a vendor a leader?

Microsoft

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Cisco

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Avaya

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Google

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Mitel/Shoretel

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

LogMeIn

  • Company background
  • Pricing information
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Vodafone

  • Company background
  • Pricing information
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Unify (Atos)

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

3CX

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • Summary
  • Appendix

RingCentral

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Alcatel-Lucent Enterprise

  • Company background
  • Pricing information
  • Resellers
  • Adoption
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary
  • Appendix

Zoom

  • Company background
  • Product information
  • Pricing information
  • Positive sentiment
  • Negative sentiment
  • In the news
  • Summary

Conclusions

Appendix

Avoid making costly errors (when making IT investment and implementation decisions)

UK and European research, not USA focused or vendor biased

Actionable advice from Computing’s industry experts and community, saving you time and money