Unified Communications and Collaboration
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This research includes findings from: * 265 survey completes * 8 attendees CIO focus group * 8 CIO primary research interviews *
The unified communications and collaboration (UCC) market is robust, mature…and confusing. Constant M&A movement and a wide variety of solutions and vendors paralyse decision makers and obfuscate the real picture.
Through talking to more than 250 UCC end users, Computing Delta has created a comprehensive, independent report on the UK and European market for unified communications. We look at the past and discuss how it is informing the present; what the future will bring; the vendors that are leading, and those that are falling behind. This report will help you to make the best decision on your next vendor, based on both performance and cost related factors.
This report covers the following areas:
- The history of the UCC marketplace, and how a technology starting with switchboards and rotary phones has led to voice-over-IP and virtual presence today.
- A clear definition of UCC tools, and examination of how UK IT leaders are using them today – including the common challenges and how CIOs overcome them.
- How the established players like Microsoft and Cisco stack up against new entrants like Google.
Table of contents
UCC Vendor Ratings
- UCC Vendors
- UCC Vendor Solutions
Executive Summary
- Methodology
The UCC Marketplace
- General trends in UCC
- Move to SaaS
- Changing tools
- Un-unified comms
- Apps are already legacy
- Modern UCC
- Factors in choosing a vendor or solution
- Vendor awareness
- Leading vendors
- Falling vendors
- What makes a vendor a leader?
Microsoft
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
Cisco
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
Avaya
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
Mitel/Shoretel
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
LogMeIn
- Company background
- Pricing information
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
Vodafone
- Company background
- Pricing information
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
Unify (Atos)
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
3CX
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- Summary
- Appendix
RingCentral
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
Alcatel-Lucent Enterprise
- Company background
- Pricing information
- Resellers
- Adoption
- Positive sentiment
- Negative sentiment
- In the news
- Summary
- Appendix
Zoom
- Company background
- Product information
- Pricing information
- Positive sentiment
- Negative sentiment
- In the news
- Summary
Conclusions
Appendix
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UK and European research, not USA focused or vendor biased
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