IT Service Desk

IT service desk is a well-established sector, part of the wider IT service management space with a history dating back more than 30 years. It is essential to modern business – not just for its incident-handling capabilities, but new proficiencies such as asset, change and SLA management.

Through talking to 200 ITSD end users, as well as multiple interviews and focus groups, Computing Delta has created a comprehensive, independent report on the UK and European market for service desk tools. We look at general and specific market trends and how each vendor is handling them, including the shift to SaaS, disagreements around the use of ITIL practices and the move to self-service. We also present interactive charts and tables showing how each vendor and solution is perceived and the elements that end users consider important in ITSD. With this report Computing Delta will make help you to make the best decision on your next IT Service desk vendor, based on both performance and cost related factors.