Customer Relationship Management

Customer relationship management is a critical tool for modern business, touching every part of the customer journey and holding reams of valuable and sensitive data.

Through talking to 300 end users of CRM, as well as multiple interviews and focus groups, Computing Delta has created a comprehensive, independent report on the UK and European market for customer relationship management. We look at general and specific market trends and how each vendor is handling them, including the cloud transition, the consolidation of CRM and ERP and the maintenance of multiple overlapping products by single vendors. We also present interactive charts and tables showing how each vendor and solution is perceived and the elements that end users consider important in CRM. Delta will help you decide which CRM tool is best for your business.

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